Insurance Brokers"A fresh approach to motor legal claims"
Full 24hr FNOL / Claim Reporting
Lemonaid Motor Legal is a company formed through 30 years of motor claims experience. We provide a fresh look at motor claims to provide the best customer journey for Insurance Broker & Insurer Clients in the event of making a claim. Where do we differ? Most CMC’s outsource a lot of their business process, Credit Hire, Credit Repair, Recovery, Inspection, Salvage, Out Of Hours and so on…
Lemonaid have reduced what is outsourced by controlling nearly every aspect of a motor claim outsourcing only to carefully selected Hire providers. The rest is done by us.
– Dedicated Claims Line answered as the Insurance Broker.
– Marketing and Claims Literature support to ensure client claims are dealt with through the right channels ensuring a high level, consistent service.
– Full White Labelled Service.
– Immediate Claim Notification to Broker / Insurer and Third Party Insurer.
– Full 24hr FNOL – Where most CMC’s outsource our staff are on hand 24hr 365 days for clients to report and have action in their claim straight away.
– Fault / Non Fault Service.
– National Recovery Network – Our National Recovery Network incorporates over 400 recovery operators throughout the UK so the clients are recovered within an ETA of 45 minutes even in the middle of the night.
– Immediate Inspection – We instruct our Engineers on Day 1 of the claim. Where other CMC’s outsource or wait for Third Party inspections we believe we have a duty to mitigate and provide the best customer journey in acting as fast as we can to deem the future of the vehicle.
– Salvage Control – In the event that a vehicle is written of our UK salvage agents will collect, hold and salvage the vehicle, again mitigating the storage costs of a claim as well as speeding the claim up for the client.
– Claim Portal – A live portal where Brokers can view the progress of a claim such as Inspection and Repair dates.
Lemonaid offer over 30 insurance addons ranging from motor legal expenses through to Excess Protection, Breakdown and GAP all available through a product portal.
Contact: 0203 8790 727 or Email us email@example.com
Our aim is to provide our clients with outstanding customer service to make motor claims a breeze.